Return & Refund Policy

Welcome to CustomDecorHub.com. We create handmade wooden home décor products, including wall key holders, picture frames, wooden signs, and more. Each product is crafted with care, and we want you to feel confident when shopping with us. Please read our Return & Refund Policy carefully.

No Exchanges

• We do not offer product exchanges.

• Please review your order carefully before completing your purchase.

Refunds

• Refunds are only available within 7 days of delivery if the product arrives damaged or defective.

• To request a refund:

  1. Contact us immediately at [ info@customdecorhub.com] with your order number.

  2. Include clear photos showing the damage or defect.

  3. Our team will review and provide instructions for the return.

Return Shipping

• The buyer is responsible for return shipping costs on defective or damaged products.

• Returned products must be shipped in their original condition and packaging.

Non-Refundable Items

• Custom or personalized wooden products are non-refundable unless damaged upon arrival.

• Natural variations in wood grain, texture, or slight color differences are expected in handmade items and are not considered defects.

Refund Processing

• Once we receive and inspect your return, we will notify you by email of approval or rejection.

• Approved refunds will be issued to your original payment method within 5–7 business days.

Contact Us

If you have any questions about this policy or need assistance with a return, please contact us at:
 info@customdecorhub.com